Veloura Return & Exchange Policy

At Veloura, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 15-day return and exchange policy.

Return Eligibility

Items must be returned within 15 days of delivery.
Products must be unused, unwashed, and in their original condition.
All original tags, labels, and packaging must be intact.
Products showing signs of wear, damage, stains, perfume, or washing will not be eligible for return or exchange.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged unless received damaged or defective:

Bras
Panties
Lingerie Sets
Intimate Wear
Sale or Clearance Items

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.

Exchange Policy

Exchanges are available for size issues, subject to stock availability.
If the requested size is unavailable, store credit or an alternative product may be offered.

Return Shipping

Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
We recommend using a trackable courier service.

Refund Process

Once the returned item is received and inspected, eligible refunds will be processed within 5–7 business days.
Refunds will be issued through the original payment method or store credit, depending on the order type.