Shipping Policy

Thank you for shopping with Veloura. We are committed to delivering your order quickly and securely.

Order Processing

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been shipped, you will receive a confirmation message with tracking details (if available).

Delivery Time

• Standard delivery time is 3–7 business days within Pakistan.

• Delivery times may vary depending on your location and courier service availability.

• During peak seasons, sales, or public holidays, delivery may take longer than usual.

Cash on Delivery (COD)

• We offer Cash on Delivery (COD) across Pakistan.

• Payment must be made in full to the courier at the time of delivery.

• Please ensure that the correct delivery address and contact information are provided when placing your order.

Shipping Charges

• Shipping charges will be displayed at checkout before order confirmation.

• Free shipping promotions may be offered from time to time and will be clearly stated on our website.

Order Tracking

• Once your order is dispatched, you may receive tracking information via email, SMS, or WhatsApp, depending on the courier service.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact our customer support team as soon as possible. We will work with the courier service to resolve the issue.

Incorrect Address

Customers are responsible for providing accurate shipping information. Veloura is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Contact Us

For any shipping-related questions, please contact our customer support team. We are always happy to assist you.