Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at officialveloura99@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at officialveloura99@gmail.com. 

Return & Refund Policy

At Veloura, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order.

Return Conditions

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.

  • All tags, labels, and original packaging must be attached.

  • The item must be free from stains, odors, damage, or alterations.

  • Return requests must be submitted within 15 days of delivery.

  • We reserve the right to reject returns that do not meet these conditions.

Return Shipping

  • Customers are responsible for all return shipping costs.

  • Original shipping charges are non-refundable.

  • We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method within 5–10 business days.

  • Refund processing times may vary depending on your bank or payment provider.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Used or worn lingerie, bras, underwear, and intimate apparel.

  • Items damaged by misuse or improper care.

  • Clearance, final sale, or promotional items unless received defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging so we can assist you.

By placing an order with Veloura, you agree to the terms of this Return & Refund Policy.